The Hardware Information Does Not Match With Your Dongle Please Contact Autodata Page

Troubleshooting "Hardware Information Does Not Match with Your Dongle" Error: A Comprehensive Guide

Check Regional Settings: For some older versions (like Autodata 3.45), ensure your computer's Regional Settings are set to English (United States), as a mismatch here can trigger licensing errors. Keep backups of any licence or purchase emails

8) Preventive measures

• Keep backups of any licence or purchase emails and dongle registration info.
• Avoid using USB hubs; plug dongle directly to PC.
• Keep AUTODATA and dongle firmware up to date via official channels.
• Use a dedicated machine for AUTODATA to avoid driver conflicts.
• Record system and dongle serial details on receipt to speed support.

👉 If yes, the dongle will need to be re-synced or re-activated by AutoData support. 👉 If yes , the dongle will need

Delete conflicting paths that point to non-existent folders. 4. Check for Emulators Some antivirus programs flag the dongle as a threat. build X] Steps tried: Restarted PC

• Product: AUTODATA (include exact product/version/build)
• Error message: “The hardware information does not match with your dongle”
• Dongle serial/ID: [paste serial]
• AUTODATA account email/customer number: [paste]
• OS: [Windows 10/11, 64-bit, build X]
• Steps tried: Restarted PC; tried USB ports; reinstalled drivers; tested on another PC; ensured system time is correct.
• Request: Please verify dongle registration/licence and advise next steps or reactivation.

When to Contact Autodata Support If the above steps fail, the error message is correct: you must contact Autodata. Do not try to use third-party “cracks” or patches—they will fail and may introduce malware.

Try these fixes in order. You may solve the problem in under five minutes.

Step 2: Reinstall the Dongle Driver