Pk+xd+reset+password

A very specific topic!

: Provide your full nickname, the email you want to link, and a copy of your oldest purchase invoice If you have NOT made a purchase : Provide your full nickname (Name#Numbers) so the Customer Experience team can investigate other ways to verify your identity. PK XD Support Troubleshooting Common Issues Incorrect Password After Reset pk+xd+reset+password

: Ensure there are no typos in the email address you entered. Also, ensure your inbox isn't full, as this can prevent new service emails from arriving. Verification A very specific topic

• Registered email address (work email)
• Mobile phone number (SMS code)
• Security questions (e.g., "What is your mother’s maiden name?")
• TOTP code (from Google Authenticator, Microsoft Authenticator, or a hardware token)

Enter Your Details: Type in the email address linked to your account or your nickname (formatted as name+#numbers). Note: Ensure the email is typed in all lowercase letters. Registered email address (work email) Mobile phone number

Register Your Account: If you haven't already, link a permanent email address in the game settings.

3.2 Reset Password Flow (when PK or XD lost)

1. User initiates “Reset Password”.
2. Server sends OTP to registered email/SMS.
3. User enters OTP + new password.
4. Server verifies OTP, then temporarily disables PK+XD requirement but logs event.
5. User must re-enroll a new PK/XD after login.

Make sure your email is typed in all lower case to ensure the system recognizes it. 2. Check Your Inbox

How it works: