Kerio Control Web Filter Is Not Activated Categorization Is Disabled Fixed -

When the Kerio Control Web Filter shows as "not activated" or "categorization is disabled," it is

Part 5: When to Contact GFI Support

If you have performed all the steps above and the error persists, it’s time to escalate. Gather the following before contacting support: When the Kerio Control Web Filter shows as

In this guide, we will explore why this error occurs and provide a step-by-step troubleshooting sequence to restore full web filtering functionality. If DNS fails, point Kerio to a working DNS (e

To fix the issue where the Kerio Control web filter is not activated and categorization is disabled: Ports: Ensure HTTPS (Port 443) and HTTP (Port

Fix 8: As a Last Resort – Upgrade Kerio Control Version

If you are running Kerio Control 9.2.x or older, GFI has deprecated the old categorization protocol. Versions 9.3+ use a newer, more stable API.

Ports: Ensure HTTPS (Port 443) and HTTP (Port 80) are open for the firewall’s own outbound traffic.