To download the veritas_customer_registration_key.json file, you need to access either the Veritas Smart Meter or the Usage Insights portal. This key is mandatory for NetBackup installations and upgrades (version 8.1.2 and higher) to track consumption and licensing data. How to Download the Key
Cause: The JSON file belongs to a different Customer ID than the one configured on your server.
Solution: In VEMS, ensure you are downloading entitlements for the exact Customer ID associated with the machine’s registered owner. You may need to re-host the license. How To Download Veritas-customer-registration-key.json
Q: Can I download the registration key.json file for multiple products at once? A: It depends on the Veritas product and the Customer Portal layout. You may need to download the file separately for each product. To download the veritas_customer_registration_key